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Salesforce is aCustomer Relationship Management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
Salesforce is the primary enterprise offering within the Salesforce platform. It provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events.
Customer relationship management software is offered in a number of installations including on-premises (where the software resides inside the corporate firewall and is managed by IT operations), or as web-based (cloud applications) where the software is hosted by a CRM provider and accessed by the client business online via the provider's secure ...
CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer satisfaction, loyalty, and advocacy.
Social CRM (customer relationship management) is use of social media services, techniques and technology to enable organizations to engage with their customers.
The SAP CRM application is an integrated customer relationship management (CRM) software manufactured by SAP SE that targets business software requirements of midsize and large organizations in all industries and sectors.
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. The product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it.
Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
Oracle CRM is customer relationship management delivered by Oracle Corporation. Oracle hired Mark Barrenechea in 1996, who formed a "Front Office" team within Oracle Application division in 1997. That team evolved into the CRM division of Oracle in 1998, and launched products like Oracle Sales Online, Oracle Marketing Online in the following years, competing with Siebel Systems and Salesforce.com.
Sage CRM is a line of software products for customer relationship management in the small and medium-size business (SMB) market.
SALESFORCE CERTIFIED CANDIDATE
5+ YEARS EXPERIANCE ON SALESFORCE
SALESFORCE ADMIN &DEV CONTENTS Part 1: ADMIN 1) Introduction 2) Cloud Computing 3) Advantages 4) Architecture 5) Salesforce Products 6) Editions and Releases 7) Certifications in Salesforce 8) Creating an Account in Salesforce 9) User Creation 10) Roles 11) Object creation 12) Profiles 13) Data Modeling 14) Relation ships 15) Data security 16) Data Management 17) Automation 18) Reports and Dashboards 19) General topics
SALESFORCE ADMIN &DEV CONTENTS
2) Cloud Computing
5) Salesforce Products
6) Editions and Releases
7) Certifications in Salesforce
8) Creating an Account in Salesforce
9) User Creation
11) Object creation
13) Data Modeling
14) Relation ships
15) Data security
16) Data Management
18) Reports and Dashboards
19) General topics
Salesforce Interview Questions and Answers
1. What is Salesforce?
Salesforce is the most effective Customer Relationship Management (CRM) product that is delivered to subscribers as a cost-effective software-as-a-service (SaaS).
2. What is a custom object in Salesforce?
In Salesforce, custom objects refer specifically to database tables that store data related to your company in Salesforce.com.
3. What does a custom object permit the user to do?
Once the custom object is defined, the subscriber can perform the following tasks: create custom fields, relate the custom object to other records, track events and tasks, build page layouts, create a custom tab for the custom object, analyze custom object data, create dashboards and reports, and share custom tabs, custom apps, custom objects, and various other related components. None of these tasks can be accomplished until the custom object has a definition.
4. What is Self-Relationship?
A Self-Relationship is a lookup relationship to the same object. It is this premise that allows users to take the object “Merchandise” and create relationships with other objects.
5. What is Object Relationship Overview?
In Salesforce, the object relationship overview links custom object records to standard object records in a related list. This is helpful to track product defects in related customer cases. Salesforce allows users to define different types of relationships by creating custom relationship fields on an object.
6. What can cause data loss in Salesforce?
Data loss in Salesforce can be caused by a number of reasons, including:
- Changing data and date-time.
- Migrating to percent, number, and currency from other data types.
- Changing from the multi-select picklist, checkbox, auto number to other types.
- Altering to multi-select picklist from any type except picklist.
- Changing to auto-number except for text.
- Changing from text-area to e-mail, phone, URL, and text.
7. How is SaaS beneficial to Salesforce?
SaaS is subscription-based, so clients can choose not to renew and discontinue using the program at any time without penalty other than not being able to use Salesforce. SaaS is intended to help users avoid heavy initial startup fees and investments. SaaS applications use a simple Internet interface supported by easy integration.
8. How does Salesforce track sales?
Salesforce is a tracking program that records a number of helpful basic details, such as:
- Number of customers served daily
- Daily sales volume
- Detailed reports from Sales Manager
- Sales figures by month or quarter
- Most importantly, Salesforce tracks and reports repeat customer activity, which is the key to any sales organization.
9. How many types of relationships are offered by Salesforce.com?
Salesforce recognizes two relationship types: Master-detail relationships and Lookup relationships.
10. What is the trigger?
The trigger is the code that is executed before or after the record is updated or inserted.
11. What is the difference between Trigger and Workflow?
Workflow is an automated process that fires an action based on evaluation criteria and rule criteria. As described above, Trigger is the code that is executed on or after the record is updated or inserted.
12. What is a static resource in Salesforce?
13. What is the difference between Force.com and Salesforce.com?
Force.com is Platform-as-a-Service (PaaS), while Salesforce.com is Software-as-a-Service (SaaS).
14. Is there a limit for data . com records?
Salesforce users can see their limit form setup easily by simply clicking data.com administration/Users. From the data.com users section, the users can see their monthly limit and exactly how many records are exported during the month.
15. What are the three types of object relations in Salesforce?
The three types of object relations in Salesforce are:
The relation types are quite logical once the user becomes familiar with the software program.
16. What are the different types of reports available in Salesforce?
The different types of reports in Salesforce are:
- Tabular report that displays the grand total in table form
- Matrix report where grouping is based upon both rows and columns
- Summary reports are detailed reports in which the grouping is based on columns.
- Joined report which allows two or more reports to be joined in a single report
17. Is it possible to schedule a dynamic dashboard in Salesforce?
In Salesforce, it is not possible to schedule a dynamic dashboard.
18. What is the junction object and what purpose does it serve?
Junction objects are used to build many-to-many relationships between objects. For example, the user can take a recruiting application where a position for a job can be linked to many candidates or can link a candidate to many other jobs. In order to connect the data model, a third party object is referred to as a junction object. In the given example, the junction object is “job application.”
19. What is an Audit Trail?
The Audit Trail function in Salesforce is useful for gaining information or for tracking all the recent setup changes that the administration has done in the organization. The audit trail can preserve data for up to six months.
20. Explain the Salesforce dashboard?
In Salesforce, the dashboard is a pictorial representation of the report. 20 reports can be added to a single dashboa
21. What is the difference between SOQL and SOSL?
SOQL is Salesforce Object Query Language and SOSL is Salesforce Object Search Language. If you are sensing that Salesforce is a culture unto itself, you are correct!
22. What is a Wrapper Class?
A Wrapper Class is a class whose instances are a collection of other objects and is used to display different objects on a Visualforce page in the same table.
23. What is the sharing rule?
The sharing rules are applied when a user wishes to allow access to other users.
Salesforce has become the centerpiece of any company’s sales and marketing automation efforts, and the demand for qualified Salesforce administrators is as high as ever. Nonetheless, competition is also tough for the right positions, so preparation is key if you want to stand out from the crowd.
These 23 most common Salesforce interview questions and answers will help you prepare effectively and perform well in Salesforce interviews. Study them thoroughly to make a good impression on your prospective employers. Do any of the above topics stand out as weak knowledge areas? We offer four different training courses to get you up to speed in a snap.
Course Batch Timings
Live Instructor Led Course
100-120 hrs of Class room or Online Live Instructor-led Classes conducting by industry domain specific professionals with lab support. Weekday class: 50 sessions of 2 hours each. and Weekend class:32 sessions (16 weekends) of 3 hours each.
Live project or Real-life Case Studies
Live project based on any of the selected use cases, involving DATA SCIENCE.
Each class will be followed by practical assignments and interview questions which can be completed before the next class.
24 x 7 Expert Support
We have 24x7 offline and online support team available to help you with any technical queries you may have during the course or After the course.
Yes, you have batch flexibility here. Once you join in Stansys you can attend classes in any batch or N number of batches within 1 year with same faculty.
Yes, we will provide you the certificate of the attended software training course or to download (Certificate.pdf) soft copy version to their personal e-mail id (Who is attended training with us).
1 Year validity
You get 1-year validity for live classes (classroom/online) and lifetime access to the Learning Management System (LMS). Class recordings and presentations can be viewed online from the LMS.
Money back guarantee
You can cancel your enrolment within 7 working days. We provide you complete refund after deducting the administration fee(Rs.500/-).
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